FAQ
Welcome and Thank you for shopping at CarlaGrace Jewelry!
Before you get in touch, take a peek at our Frequently Asked Questions below – you might just find what you need! Need more help? We'll be glad to assist! Feel free to send us a message at help@carlagracejewelry.com. We're here to help!
CarlaGrace Jewelry makes beautiful, modern jewelry using the best materials, and we keep our prices reasonable. Our pieces are available in over 200 countries and islands across the globe.
Our main focus is giving you great value and service. We're always working to grow and improve to meet your needs, no matter where you are.
Q. Where Are You Based?
A. We are based in Canada.
Q. How long is the shipping?
A: Orders are typically processed within 1 day of placement. Shipping times vary but generally range from 1-2 days, contingent upon the destination country. Please note that transit times may be subject to slight fluctuations depending on logistical factors.
Q. What payment methods are available?
A. We accept all major credit cards as well as payments made through PayPal, VISA, Mastercard, American Express, JCB, and Apple Pay.
*All payments must be made in full before shipment.
Q. Which currency do you accept for payment?
A: You will have the option to choose your local currency until checkout, with transactions converted at the prevailing exchange rate.
Q: Where will my items be shipped from?
A: At CarlaGrace Jewelry, we prioritize delivering exceptional products and top-tier customer service consistently. Our inventory is sourced globally to ensure a diverse range of high-quality items that resonate with our customers' preferences. While the majority of our products originate from Canada and the US, we also procure items from various locations worldwide. This enables us to offer unique and innovative designs not readily available domestically. Rest assured, our commitment to providing you with the best selection means we search far and wide to collaborate with esteemed manufacturers who craft exceptional products.
Q: How secure is your website?
A: At CarlaGrace Jewelry, we prioritize the security of your personal information when you make purchases through our online store. We adhere to the highest industry standards to safeguard your data. When you checkout, your card information is encrypted during transmission using Secure Socket Layer (SSL) technology, a widely recognized protocol for secure internet transactions. Rest assured, your credit card details are solely utilized to complete the requested transaction and are not retained thereafter. Your security and peace of mind are our utmost priorities.